Overview on each departments
MARKETING EXECUTIVE
The ultimate goal is to increase brand awareness and drive sales for the company. This typically involves conducting market research, identifying target audiences, developing marketing plans, and overseeing advertising and promotion efforts.
CONTENT CREATOR
You will be responsible for producing content for various media platforms, such as websites, blogs, social media, and video sharing sites. Your ultimate goal is to engage and inform their audience through engaging and relevant content.
SALES EXECUTIVE
A sales executive is a person who is responsible for identifying and pursuing potential clients and customers for a company. They are often tasked with building relationships with new and existing customers, negotiating contracts, and ensuring that sales targets are met. A sales executive typically has a strong understanding of the products or services that they are selling and is skilled at using a variety of sales techniques to persuade potential customers to make a purchase.
OPERATIONS MANAGER
An operations manager is a person who is responsible for overseeing the day-to-day activities of a company or organization. They are often tasked with ensuring that all operations are running smoothly and efficiently, and that the organization is meeting its goals and objectives.
The specific duties of an operations manager can vary depending on the size and type of organization, but common tasks include managing staff, developing and implementing policies and procedures, and monitoring budgets and financial performance. Operations managers typically have a strong understanding of the various systems and processes that are used to manage the organization, and are skilled at coordinating and organizing the work of others.
UI / UX DESIGNER
They are typically involved in all stages of the design process, from conducting user research to creating wireframes and prototypes, and working with developers to implement the final design. UI/UX developers are often skilled in a variety of design tools and techniques, and have a strong understanding of user-centered design principles.
WEB DEVELOPER
skilled in a variety of programming languages and have a strong understanding of how to create effective and efficient websites that meet the needs of the user. They are typically responsible for writing and testing code, debugging websites, and working with other team members to ensure that the final product is functional and user-friendly.
BICYCLE MECHANIC
Responsible for repairing and maintaining bicycles. They are typically skilled in a variety of techniques and tools used to fix and maintain bicycles, and have a strong understanding of the different components and systems that make up a bicycle. Bicycle mechanics are often responsible for diagnosing and fixing problems with bicycles, such as flat tires, worn brakes, or other mechanical issues. They may also be responsible for performing routine maintenance, such as adjusting gears and cleaning and lubricating parts, to keep bicycles in good working condition.
Job Description
Retail Supervisor
Position Type: Full Time
Salary Range: $2.2-3K Excluding commissions.
Key responsibilities:
- Supervise and train retail staff to provide excellent customer service
- Monitor sales performance and provide recommendations to improve sales growth
- Ensure the store’s inventory is adequately stocked and displayed
- Maintain the cleanliness and organization of the store
- Handle customer inquiries, complaints and resolve issues in a professional manner
- Prepare sales reports and maintain accurate records
- Collaborate with the marketing team to promote products and services
- Continuously seek to improve store operations and customer satisfaction
Job Requirements:
- At least 2 years of experience in retail management or supervisory role
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Proven track record in achieving sales targets
- Passionate about providing excellent customer service
- Able to work on weekends and public holidays
- Familiarity with personal mobility devices is a plus
Retail Sales Associate
Position Type: Full Time
Salary Range: $1.3-2.1k Excluding commissions and OT.
Key responsibilities:
- Greet customers and provide excellent customer service, including product recommendations and answering product-related questions
Build strong customer relationships and provide ongoing support throughout the sales process
Meet and exceed sales targets by identifying customer needs and offering appropriate products and services - Maintain a high level of product knowledge and stay up-to-date with industry trends
- Process sales transactions and handle cash and credit card payments
- Ensure the store is clean and organized, with products properly displayed and stocked
- Collaborate with the team to achieve sales targets and customer satisfaction goals
Job Requirements:
- Minimum of 1 year of retail sales experience, preferably in personal mobility devices or related products
- Strong sales skills and the ability to meet and exceed sales targets
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong product knowledge and familiarity with personal mobility devices
- Ability to work independently, as well as part of a team
- A passion for delivering excellent customer service
- Willingness to work flexible hours, including weekends and public holidays
Customer Service and Admin Officer
Position Type: Full Time
Salary Range: $2.2-3K Excluding commissions and OT
Key responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner, via phone, email, or in-person
- Process customer orders, returns, and exchanges
- Maintain accurate records and ensure customer data is updated in our systems
- Provide administrative support to the operations team, including data entry, filing, and inventory management
- Liaise with suppliers and logistics partners to ensure timely delivery of products and services
- Manage customer feedback and provide input to the management team on areas for improvement
- Work with the sales team to identify opportunities to upsell and cross-sell products and services
- Continuously seek to improve customer service processes and procedures
Job Requirements:
- At least 1 year of customer service or administrative experience, preferably in a retail or e-commerce environment
- Strong communication and interpersonal skills, with the ability to handle challenging customer situations
- Detail-oriented and highly organized, with excellent time management skills
- Proficient in Microsoft Office, with the ability to learn new systems quickly
- Able to work independently and as part of a team, with a proactive and positive attitude
- Familiarity with personal mobility devices is a plus
Bike Technician
Position Type: Full Time
Salary Range: $1.4-3K Excluding commissions and OT.
Key responsibilities:
- Conduct diagnostic assessments on bicycles and personal mobility devices, identifying and repairing any issues
- Perform routine maintenance tasks, such as lubrication, cleaning, and adjustment of brakes and gears
- Install new parts and components, such as chains, pedals, and tires
- Ensure all work is completed to a high standard, and in accordance with safety regulations and manufacturer guidelines
- Provide expert advice to customers on the best solutions for their repair and maintenance needs
- Maintain accurate records of repairs and maintenance work, and ensure customer data is updated in our systems
- Continuously seek to improve repair and maintenance processes and procedures
Job Requirements:
- Minimum of 1 year of experience in bicycle repairs and maintenance, with additional experience in personal mobility devices preferred
- Strong mechanical and technical skills, with a deep understanding of bicycle and personal mobility device mechanics
- Familiarity with a variety of bicycle and personal mobility device brands and models
- Able to work independently and as part of a team, with a proactive and positive attitude
- Excellent communication and interpersonal skills, with the ability to explain complex technical issues to customers in a clear and concise manner
- Strong attention to detail, with a focus on delivering quality workmanship