Need advice? Clarify with us!
Find quick answers to common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us for further assistance.
Do you provide warranty for your products?
Mobot offers a limited 1-year warranty on all mobility scooters and electric wheelchairs, covering defects in materials and workmanship. This warranty applies only to the device and its parts due to product defects and excludes any damage due to regular wear and tear. For more information, view Warranty Policy.
Where do you ship?
We ship to major cities in Australia with FREE shipping at checkout!
How long will it take to get my orders?
Orders typically takes between 8 to 10 business days to arrive, depending on where you are. For more information, view Shipping Policy.
Are your motorised electric wheelchairs and mobility scooters rainproof or waterproof?
Mobot’s electric wheelchairs and mobility scooters are not waterproof. They should not be exposed to heavy rain or direct water, as this may cause irreversible damage. Light drizzle for short periods is generally acceptable, but extended exposure is not recommended.
Do you offer financing, installment, or hire purchase plans?
Currently, Mobot does not provide financing, installment or hire purchase plans.
What payment methods do you accept?
We accept Shopify payments via Visa, Mastercard, American Express, UnionPay debit and credit cards. Alternatively, we also accept payments with Apple Pay, Google Pay, Shop Pay and PayPal.
Any question?
You can contact us through our contact page! We will be happy to assist you.